Custom Work Policy

  • The total cost of the project does not include product’s license. This indicates that you must purchase the product separately from the total price of the project. The product must be purchased before us start working on the custom project.
  • The project cost is based on the time taken for completion and level of complexity of the project. Based on the scope of work and complexity involved, we finalize the costing for the custom work. If you will change or add your requirement after finalizing the cost, the quote has been done redone accordingly.
  • The client(s) must transfer full amount of the project’s cost, before Templatic project team officially starts working on the custom project.
  • All custom projects and its modifications are granted “copy license” which means that we keep the ownership of the code and have rights to reuse the code developed for you under customization.
  • On successful development of custom work, we upload/share code files with client and also share a copy of the custom work through email to keep a back-up file. We do not keep back-up of custom codes done for customers. Hence it’s advised to keep your custom work codes safe with you.
  • You will need to give us a confirmation regarding customization within 48 hours, once we will get confirmation from your end that the customization is working as expected, we will not be responsible for any issues that arises after that. We will also not be responsible for any issue that arises after the theme/plugin updates.
  • Templatic custom work has absolute ‘No Refund’ policy for custom work.
  • The custom work executed through Templatic is limited to the existing version of your theme. Though we do not handle any major changes in our themes the custom work shouldn’t have any problem.
  • The custom work must be verified on implementation and confirmation must be provided of its working status. On complaint of custom work working, we found the code was disturbed due to external developer/individual; we will not be working on the custom work.
  • Its client responsibility to verify and make sure his all points covered in the quote offered. If discrepancy found in the requirement later stage once the development work has started, we take not guarantee to cover it.
  • The custom work executed will be based on the current environment of your website. You are advised to add all your desired plugins before customization. Company will not be liable for any issues that may arise due to addition of new plugins.
  • All custom projects at Templatic allow 1 weeks’ time duration for client to test and check throughout all requested customizations. Once the client confirms that their test goes as well as desired, Templatic project team will prepare to deliver the final custom product. We suggest you – our project’s client – that you should carefully test all your requirements in provided test environment to minimize the potential issues which may arise.
  • If you were to do any changes custom work done by us, Company will not be liable for any issues that may arise.